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From the Director We All Need Help
Phone Numbers for Medicare Beneficiaries in Massachusetts
MassPRO - Massachusetts Peer Review Organization -
Medicare Beneficiary Hotline: 1-800-252-5533
Appeals of hospital discharge if the Medicare beneficiaries or their representatives feel that they are not well enough to be discharged.
Medicare beneficiary medical quality of care complaint reviews if you believe there is a problem with the medical care you receive in a hospital (inpatient/outpatient setting), skilled nursing facility, managed care plan, from a home health agency, ambulatory surgery center, or physician’s office.
Dentistry for All Programs: 1-800-342-8747
Dental care for low-income individuals
Division of Health Care Quality: 1-800-462-5540
Complaints about patient abuse and neglect by licensed health care facilities or home health agencies
Durable Medical Equipment Claims, Fraud and Abuse Hotline: 1-800-842-2052
Information or claims for durable medical equipment, supplies, and prosthetics
MassHealth (Medicaid): 1-800-841-2900
Eligibility and benefits
MA Commission for the Deaf/Hard of Hearing: Voice: 1-800-882-1155
TTY/TDD: 1-800-530-7570
For information about services that are offered
MA Commission for the Blind/Vision Impaired: 1-800-392-6450
For information about services that are offered
Medicare Part A Claims, Fraud and Abuse Hotline: 1-888-896-4997
Questions and concerns about bills, services or claims, and Part A benefits for hospital, skilled nursing facility, or hospice care
Medicare Part B Claims, Fraud and Abuse Hotline: 1-800-882-1228
Questions or concerns about bills, services or claims; Part B benefits; explanation of Medicare benefits (EOMB), list of Medicare providers
Medicare Advocacy: Office: 1-800-462-5540
Appeals of discharge plan, Medicare/MassHealth patient rights
Medicare Advocacy Project: 1-800-323-3205
Advice and free legal representation to elderly and disabled residents
Medicare Hotline: 1-800-633-4227
For the hearing/speech impaired:
TTY/TDD: 1-877-486-2048
For the blind/vision impaired: 1-800-633-4227
Information about Medicare, Medicare+Choice, and Medicare health plan options in English or Spanish
Medicare Web site:
Medicare Railroad Retiree: 1-800-808-0772
Web site: www.rrb.gov
Senior Pharmacy Program:
Helping low income elders pay for outpatient prescription drugs
And
SHINE (Serving Health Information Needs of Elders): both at Elder Services
1-800-544-5242 o4 499-0524
Provides information, counseling and assistance pertaining to Medicare, Medicare managed care, and MassHealth insurance.